Fragmented replies
Separate tools, repeated questions and missed follow-ups make conversations harder to manage.
WHATSAPP BUSINESS SUITE
Marketing · Messaging · AI Automation · Customer Service
Every conversation can move your business forward.
Reach the right customers, answer questions and help them discover your products, services and offers—right inside WhatsApp. Connect marketing campaigns, AI-assisted support, QR entry points and your KLAP business tools.
Built for brands and merchants of all kinds—not just events. Available features depend on your plan, account setup and permissions.
KLAP · WHATSAPP BUSINESS SUITE
KLAP • Brand Assistant● WhatsApp
Hi! Which service would fit my business?
Tell me what you sell and what you want to improve. I can help you explore the right KLAP tools.
KLAP · CRM · AI24 / 7
WHY THIS MATTERS
A message should never be a dead end.
Customers want answers, not another form.
A campaign, a QR code or a customer question can all begin on WhatsApp. The opportunity is to keep the exchange useful, consistent and connected to the rest of your business.
A connected experience
One coordinated KLAP assistant uses approved knowledge and relevant merchant tools, with human support when needed.
Your WhatsApp conversations can serve more than one purpose: discover, support, engage and convert.
WHAT IT CONNECTS
More than WhatsApp marketing.
One merchant-focused experience, from the first message to the next customer action.
Campaigns & messaging
Send approved promotional templates and service messages to eligible, opted-in contacts; manage replies in the same channel.
AI-powered customer service
Answer questions using merchant-approved information, in supported languages, with a direct path to your team.
QR campaigns & entry points
Start conversations from QR codes, Meta lead forms, landing pages and eligible lead journeys—even when you are not promoting an event.
Products, services & sales
Help customers explore offers and reach the right product, service or purchasing flow when it is configured.
Bookings, events & tickets
Support reservations, event information, tickets and availability when those KLAP modules are in use.
CRM & smarter follow-up
Connect conversations to customer context and qualified leads, respecting privacy, consent and merchant boundaries.
The assistant is multi-purpose. It does not treat every enquiry as an event or ticket request.
HOW IT WORKS
From a first hello to a useful next step.
Bring your brand, customer journeys and approved business information into one conversation.
1
Connect your business
Set up an eligible WhatsApp business channel and the KLAP merchant capabilities you want to use.
2
Teach the assistant
Add and approve product, service, policy and brand knowledge; keep control over what it can say.
3
Create entry points
Build consent-based campaigns, QR journeys and customer-service flows for the right audiences.
4
Review and improve
Monitor conversations and quality signals; review improvements before they become published knowledge.
Made for real merchant relationships.
Help people move from questions to useful actions while keeping your brand in control.
A faster first response
Give customers relevant information without making them repeat their request across channels.
A more useful conversation
Guide enquiries toward products, support, bookings or a team member according to intent.
A connected business
Use WhatsApp alongside KLAP CRM, campaigns, QR, services and commerce—not as an isolated chatbot.
S+
Start with Standard. Go further with Premium.
WhatsApp marketing, messaging automations and campaigns are available from eligible Standard configurations. Premium also adds advanced sales and payment options, including supported merchant-owned gateways. Plan scope, messaging costs and AI-credit use depend on configuration.
COMMON QUESTIONS
What brands ask us about WhatsApp.
Is this only for marketing campaigns?
No. KLAP connects WhatsApp marketing with customer messaging, AI-assisted customer service and merchant workflows for products, services, bookings, QR campaigns and more.
Can it work for a business that does not sell events?
Yes. It is a multi-purpose merchant assistant. Use relevant configured modules for products, services, customer care, QR campaigns or other eligible business needs.
Can AI answer questions about my own products?
Yes, when your product and service information is available to the assistant and approved or otherwise authorized for that merchant. Your team retains control over approved knowledge.
Can I message imported leads or existing contacts?
Only where appropriate WhatsApp marketing permissions and valid consent exist. Business-initiated campaigns must follow Meta/WhatsApp template and messaging rules. Importing a CSV does not itself create consent.
Does the assistant learn or publish answers on its own?
Continuous improvement is merchant-controlled. Learning suggestions and AI drafts require review and approval before publication; paid AI operations may use prepaid credits.
Is WhatsApp marketing included in KLAP Free?
WhatsApp marketing, campaigns and automation are positioned from Standard upward, subject to eligibility and configuration. Premium adds other business capabilities, including supported payment-gateway controls.
Your next customer conversation could start here.
Tell us about your business on WhatsApp. We will help you explore the KLAP modules that fit your needs.
Talk to KLAP on WhatsAppKLAP is an independent business solution using eligible WhatsApp/Meta services. Features, eligibility, templates, messaging charges and AI usage depend on configuration and provider rules. Outcomes are not guaranteed.